At Rajam, we are committed to providing you with high-quality clothing. While we do not offer refunds or exchanges, we do provide a replacement in case of damaged or defective products.

1.⁠ ⁠Exchange Window

Customers must raise a Exchange request within 2 days of delivery.

Requests made after 2 days will not be accepted.

2.⁠ ⁠Eligibility for Replacement

Replacement is applicable only if:

The product is damaged

The product is defective

A wrong item was delivered

Items must be unused, unworn, unwashed, and returned in original condition with tags and packaging intact.

A clear unboxing video is mandatory as proof.

3.⁠ ⁠Non-Eligible Items

No replacement is offered for reasons such as size, color variation, or change of mind.

Products purchased on sale, discounts, or custom orders are not eligible for replacement unless damaged on arrival.

4.⁠ ⁠Replacement Process

Contact us at hellomasterly@gmail.com
 or +91 7073844384 within 2 days of delivery.

Share your order details, unboxing video, and images of the issue.

Once verified and approved, we will arrange a replacement for the same product. 
The replaced product will be delivered by 10 to 15 days.

5.⁠ ⁠Refunds

We do not provide refunds under any circumstances.

Only replacement is offered as per this policy.

6.⁠ ⁠Contact Us

For replacement requests or queries, please reach out to:

📍 F.N.S-1, P NO. N43 AND 43-A, 6-D, Engineers Colony, Manayawas, Sanganer, Jaipur, Rajasthan – 302020
📧 hellomasterly@gmail.com

📞 +91 7073844384
🌐 https://rajamthreads.com/