Shipping Policy
1. Processing & Shipping Time
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Orders are typically processed and dispatched from our warehouse within 2–3 business days (excluding weekends and public holidays).
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Once handed over to the carrier, delivery times are estimates only and are not guaranteed, as mentioned in our Terms & Conditions. Rajam
2. Shipping Methods & Charges
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We currently do not offer flat-rate or free shipping thresholds—shipping charges, customs duties (if applicable), and taxes will vary based on your location and will be calculated at checkout.
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For international orders, duty and customs fees may apply.
3. Delivery Timelines
- Standard delivery within India: 10–15 business days
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Delivery times may vary depending on your location and the shipping carrier's service.
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While we strive for timely delivery, we are not liable for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control. Rajam
4. Order Tracking
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You will receive a shipping confirmation email (or SMS) containing tracking details once your order is dispatched.
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Important: Delivery is the carrier's responsibility once they receive the package.
5. Incorrect Address or Custom Clearance Issues
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Please ensure your shipping address is accurate. We cannot modify addresses once the order has shipped.
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If the package is held at customs or faces clearance issues, you will need to contact the carrier or local customs directly—Rajam is not responsible for customs delay resolutions.
6. Missing or Lost Shipments
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If your tracking indicates "Delivered," but you haven’t received your order:
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Check with neighbors, building management, or doormen.
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If still lost, contact the shipping carrier directly to initiate a claim.
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7. Damaged or Defective Shipments
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Please inspect your order upon receipt.
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If the item is damaged, defective, or incorrect, contact our support team immediately via hellomasterly@gmail.com or +91 7073844384 with photos and your order number. We'll address the issue per our Return Policy. Rajam